Kontron RTM8940 Manual do Utilizador descarregar pdf (Página 34)

C-2 RTM8940

www.kontron.com

3 The technician will instruct you on the return procedure if the problem cannot be solved over

the telephone.

4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.

•E-mail

1 Send us an e-mail at: [email protected]on.com

in North America and at:

orderprocessing@kontron-modular.com

in EMEA. In the e-mail, you must include your name,

your company name, your address, your city, your postal/zip code, your phone number, and

your e-mail. You must also include the serial number of the defective product and a description

of the problem.

C.2 When Returning a Unit

• In the box, you must include the name and telephone number of a contact person, in case

further explanations are required. Where applicable, always include all duty papers and

invoice(s) associated with the item(s) in question.

• Ensure that the unit is properly packed. Pack it in a rigid cardboard box.

• Clearly write or mark the RMA number on the outside of the package you are returning.

• Ship prepaid. We take care of insuring incoming units.

North America EMEA

Kontron Canada, Inc. Kontron Modular Computers GmbH

4555, Ambroise-Lafortune Sudetenstrasse 7

Boisbriand, Québec 87600 Kaufbeuren

J7H 0A4 Canada Germany

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Kontron RTM8940 Manual do Utilizador Página 34