Kontron AM4520 Manual Manual do Utilizador descarregar pdf (Página 35)

RETURNING DEFECTIVE MERCHANDISE

Before returning any merchandise please do one of the following if your product malfunctions:

• Call

1. Call our Technical Support department in North America at (450) 437-5682 and in EMEA at

+49 (0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your

Purchase Order #, and the Serial Number of the defective unit.

2. Provide the serial number found on the back of the unit and explain the nature of your

problem to a service technician.

3. The technician will instruct you on the return procedure if the problem cannot be solved over

the telephone.

4. Make sure you receive an RMA # from our Technical Support before returning any

merchandise.

• Fax

1. Make a copy of the request form on the following page.

2. Fill it out.

3. Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 339

• E-mail

1. Send us an e-mail at:

[email protected].com in North America and at:

orderprocessing@kontron-modular.com in EMEA. In the e-mail, you must include your

name, your company name, your address, your city, your postal/zip code, your phone

number, and your e-mail. You must also include the serial number of the defective product

and a description of the problem.

B-2

AM4520 User’s Guide

1 2 ... 30 31 32 33 34 35 36 37

Sem comentários

Kontron AM4520 Manual Manual do Utilizador Página 35